Refund policy

Return, Refund, Exchange & Chargeback Policy

A E9X Ontario Policy

AGREEMENT TO TERMS

By accessing, browsing, or placing an order with E9X Ontario, you confirm that you have read, understood, and agreed to be bound by this Return, Refund, Exchange & Chargeback Policy, as well as all other policies posted on our website at the time of purchase.

POLICY UPDATES & MODIFICATIONS

E9X Ontario reserves the right to update, modify, or replace this policy at any time without prior notice.
Any changes will take effect immediately upon being posted on our website.

The current version of this policy will govern all transaction.

1. ORDER CHANGES & CANCELLATIONS

Order fulfillment and processing times vary depending on the product type, including in-stock items, pre-orders, and custom or special-order products.

Orders may be changed or cancelled within 24 hours of placement, provided the order has not entered processing or fulfillment
A 7% cancellation fee applies to all approved cancellations to cover payment processing and administrative costs
Orders cannot be modified or cancelled once processing or fulfillment has begun
Custom, made-to-order, special-order, and pre-order items are non-cancellable under any circumstance

Processing times may be extended during holidays, promotions, restocks, or product launches.

2. RETURNS & EXCHANGES

Return or exchange requests must be submitted within 7 calendar days of confirmed delivery or pickup. Requests submitted after this period will not be accepted.

Eligibility Requirements

To be considered for return or exchange, items must:

Be unused, uninstalled, and unmodified
Be in original, unopened packaging
Include all original hardware, accessories, and documentation
Show no signs of installation, test-fitting, wear, or damage

Items that do not meet these conditions will be refused.

Customers are responsible for inspecting all items immediately upon delivery.

To send a return request please follow the steps;

Use "Return Policy (Your Order #)" as the subject
Why the item should be eligible
Click Here to start your request

3. NON-RETURNABLE / FINAL SALE ITEMS

The following items are FINAL SALE and are not eligible for return, refund, or exchange under any circumstance:

Items marked “Final Sale”
Sale or discounted items
Tuning or software products
Custom fabricated or special-order products
Limited-time or clearance items
Electrical components
Items that have been installed or attempted to be installed

4. RESTOCKING FEES

Approved returns are subject to a restocking fee ranging from 20% to 50%, depending on the product type. This fee reflects inspection, handling, and inventory reprocessing costs and will be deducted from the refund amount.

5. REFUNDS

Once a returned item is received and inspected, customers will be notified of approval or rejection.

Approved refunds are issued only to the original payment method
Refunds exclude original shipping costs, duties, taxes, and brokerage fees
Approved refunds are typically processed within 7–10 business days

E9X Ontario reserves the right to refuse refunds for items returned in unacceptable condition; parts missing, used condition, damaged. Rejected items can be returned to the customer at their expense.

6. DEFECTIVE OR MISREPRESENTED GOODS

To request a, customers must:

Contact us within 24 hours of delivery
Provide the order number, description of the issue, and clear photos or videos

Where required by law, E9X Ontario may offer one of the following remedies:

Repair
Replacement
Refund (if repair or replacement is not reasonably possible)

Damage caused by improper installation, misuse, modification, or third-party installation is not considered a defect.

7. SHIPPING & DELIVERY RESPONSIBILITY

Customers are responsible for all shipping costs, including return shipping
Shipping fees are non-refundable
Customers must inspect deliveries immediately upon receipt
Shipping damage must be reported directly to the shipping carrier

Returned items sent without tracking or insurance are returned at the customer’s risk.
If a return shipment is lost or not received, the refund will not be approved.

8. LOST OR STOLEN PACKAGES

Once a package is marked as delivered by the carrier, E9X Ontario is not responsible for lost or stolen packages.

Customers must file claims directly with the shipping provider.

9. WARRANTY

Warranty coverage varies by product and applies only where explicitly stated in the product description.

Warranties apply only to the original purchaser
Improper installation, misuse, or modification voids warranty coverage
All warranty claims are subject to manufacturer terms and approval

10. CHARGEBACK & PAYMENT DISPUTES

Customers agree to contact E9X Ontario before initiating any chargeback or payment dispute.

Invalid Chargeback Reasons Include (but are not limited to):

Buyer’s remorse or change of mind
Installation difficulty or dissatisfaction
Compatibility assumptions made without confirmation
Performance characteristics consistent with product descriptions
Improper installation or third-party installation errors

11. CUSTOMER OBLIGATIONS PRIOR TO CHARGEBACK

Before initiating a chargeback, customers must:

Contact contact@e9xontario.com
Provide a detailed explanation of the issue
Allow a minimum of 5 business days for response
Follow all applicable return, warranty, or RMA procedures
Engage in good-faith efforts to resolve the matter

12. CHARGEBACK ENFORCEMENT

E9X Ontario reserves the right to:

Actively dispute unwarranted chargebacks
Submit delivery confirmation, communication records, and policy acceptance
Restrict or terminate accounts involved in abusive dispute activity

13. DISPUTE RESOLUTION

Where permitted by law, disputes should first be addressed through:

Direct communication
Mediation
Arbitration, if necessary

14. POLICY ACCEPTANCE

By placing an order with E9X Ontario, you confirm acceptance of this policy in full.